Return & Refund Policy
At Smart TV Shop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
🛍️ Returns
You can return most items within 14 days of receiving your order.
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
A proof of purchase (receipt or order number) is required.
⚠️ Note: We do not accept returns for:
Products damaged due to misuse or accident
Missing accessories or original packaging
Software-related issues or third-party app compatibility
💰 Refunds
Once we receive and inspect your return:
We will notify you via email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
🔁 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us immediately.
🚚 Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
We recommend using a trackable shipping method.
📩 Contact Us
To start a return or if you have questions, please contact us at:
📧 support@smarttvsho.com
📞 Or call us during business hours.